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Off The Vine Home Produce Delivery
Questions & Answers
How do I sign up with Off the Vine?
How soon can I get my first order?
How do I order?
When is the deadline to submit my order for my next delivery day?
Can I change my order later if I already submitted it?
What is a standing order?
Can I order on an as needed basis?
Can I cancel my order?
What if I am not satisfied with some part of my order?
What are my lists?
What kind of products does Off the Vine sell?
What is the Standard Mixed Box?
How does OTV ensure that I get the freshest products?
How can OTV be competitive with grocery stores?
How do I pay?
Are there any other fees?
What about the delivery fees?
What is OTV customer referral program?
What if I forget or can’t get to my pick up location
on my delivery day?
How do I sign up with Off the Vine?
Signing up is easy! Just complete the sign up pages with your name, address, phone and payment information. After you sign up, you will get and email confirming your your order and you can begin getting produce and groceries delivered to your home or office by Off the Vine! Back to top
How soon can I get my first order?
Sunday night at midnight is our deadline for the next week's delivery of fresh produce. Our delivery/pick up schedules for the following cities are as follows:
Wednesday : Pensacola, Fort Walton Beach, Destin, Niceville, Milton/Pace, Panama City Beach, Tallahassee
Thursday : Atlanta and surrounding areas. Back to top
How do I order?
•Log in using your customer code and password (these are selected when you sign up the first time)
•Browse OTV products by city, choose your items and quantity and place your order
•Continue shopping and when you are finished with your order simply submit your order
•An email will arrive confirming your order Back to top
When is the deadline for me to submit my order for my next delivery day?
Sunday night at midnight for the next week's delivery. Back to top
Can I change my order later if I already submitted it?
Yes, you can add or change your order any number of times up until the deadline (Sunday at midnight). A new email will confirm your changes. Back to top
What is a standing order?
A standing order saves you time. It allows you to schedule produce and products on your needed schedule. For example, you could schedule a fruit box every other week and groceries items as you need them at one time for various deliveries. Then sit back and spend time doing other things that are important to you! Back to top
Can I order on an as needed basis?
Yes, you can select the "as needed" service. This allows you to order one week at a time. Back to top
Can I cancel my order?
Yes, you can cancel your order before the deadline. Please go to the 'contact us' page and send us your request by midnight Sunday. If you miss the deadline, we will have to charge your account. But please call anytime you see an emergency arise! We will try to accommodate. Back to top
What if I am not satisfied with some part of my order?
At Off the Vine, we offer a 100% satisfaction guarantee on every product we deliver. If you are not satisfied with the quality of any product you can request a refund or substitution on your next order. Simply notify customer service within 7 days of your delivery. Back to top
What are my lists?
My lists are a set of shopping lists containing grocery items that you have previously ordered or that you want to group together to make it easier and faster to do your shopping. For example, you may want to make a list for kids lunch items, a basic pantry list or or a special upcoming dinner party. To create a list: Find an item in our grocery list and add to your list. Create a name for this list and continue shopping. Back to top
What kind of products does Off the Vine sell?
Off the Vine Produce delivers a local and regional selection of the freshest, tastiest, organic products! We try to focus on food and items that are local and earth friendly. Our order pages have every product available by city! Back to top
What is the Standard Mixed Box?
The Standard Mixed Box is our most popular selection. It is a variety of 7-8 fresh vegetables and 4-5 fruits. Every week the most seasonal, best priced and local organic items are selected to go in each box. Always look on our Weekly selection - posted every Friday - for next week's selection. (note: some items will change according to last minute availability, freshness, etc.) Back to top
How does OTV ensure that I get the freshest products?
Well, that is our job! We order and receive produce sometimes hours before packing your boxes. We pack in a cool warehouse under strict cleanliness guidelines. (Yes - hairnets and gloves!) Produce is handled from the farm to your box...whereas a grocery store can be handled up to 11 times before it goes into your grocery sack! Back to top
How can OTV be competitive with grocery stores?
By pre-ordering for standing orders we can keep our inventory tight!
We do not have expensive retail locations, electricity, insurances, employee layers that raise expenses like grocery stores do. We pass that savings on to you!
We route all delivery routes efficiently in every area every week. Back to top
How do I pay?
We accept Credit or Debit Cards (Visa, MasterCard, American Express). OTV bills you the day before or the day of your delivery. All our systems are protected and in a secure encrypted file. We do not have any money exchanging at the point of delivery.
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Are there any other fees?
No, OTV has no membership fees or subscription fees. Order as you go! Back to top
What about the delivery fees?
At OTV we separate the cost of produce from the cost of getting it to you.
We ask, "Does anyone really believe in "free delivery"? It is a major cost of the business and we choose to not "absorb" it into the cost of your food. We give you a clear cost in these areas. Most delivery fees to a single home are an average of $14.00.
We also have a "Good Neighbor Plan" that encourages neighbors and co workers to receive deliveries as a group and split the delivery fee among the group. A great way to form a local food group! Just form your group of 2 and up and let us know - we'll do the figuring and charges! Back to top
What is OTV customer referral program? For each friend you refer to Off the Vine Produce, you can earn $5 credit on your account. Simply let us know the connection and we will give you a credit on your account when their first order is delivered or picked up! This program does not apply to corporate drop off locations. Back to top
What if I forget or can’t get to the pick up location on my delivery day?
Call us at 850-374-2181 as soon as you know! We will try to arrange another option. The produce is intended to be picked up in a 2-4 hour time frame if possible. Our pick up locations are usually open from 9am–6pm and the produce arrives mid-morning. If a box is ordered by a customer and confirmed by OTV and then is not picked up by the end of the day, we will try to contact you first; however, the customer is ultimately responsible for the charges for that order. Produce boxes left and not retrieved are usually donated to a local food bank or shelter. Back to top
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